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Customer Help

Our happiness team is always here to assist.

Common purchase queries answered

Orders and Shipping

We aim to dispatch your order the same day 7 days a week through Amazon and Monday to Friday with DHL & DPD. You should receive your order the next day or 1-2 days with Amazon. If you have ordered fresh or frozen items they will be dispatched Monday to Friday. Our fresh and frozen items arrive on Tuesday / Wednesday so there may be a delay in dispatch times if the item is on back order. 

You can create your free Thai Supermarket account here.

Please contact [email protected] and we will do our best to change your address before the item has shipped. Please note that this may not be possible as we do get our orders shipped out quickly.

You will be emailed tracking information once your order has been dispatched.

As we use PayPal and Stripe we do not hold any financial information on file.

We will only charge VAT on beverages.

Currently we only ship to the UK. This may change in the near future once we understand more about Brexit.

We aim to ship everything in one parcel however this may not be possible sometimes due to the items ordered and we will therefore ship in multiple parcels.

If you need to swap an item

Returns and Exchanges

We offer a 7 day refund policy for all products as long as they are returned back in the same condition to which we sent them to you. We do not accept returns on fresh/frozen produce or items that are on sale.

Due to the system we use you should never receive the wrong item. However if you feel you have received the wrong item please get in touch via our contact us page and we will gladly assist you.

Unfortunately this can happen as once the items leave our warehouse the condition of the boxes is out of our hands. If the items do arrived damaged please contact us so we can file a claim with the courier.

In the event that you wish to return your items please contact us first for approval of return and we will supply you with a return address.

Please use the contact us page to send us your message and we will try to get back to you as quickly as possible.

Please contact [email protected] and we will do our best to change your address before the item has shipped. Please note that this may not be possible as we do get our orders shipped out quickly.

Please use the contact us page if you wish to cancel your order. We cannot guarantee that we will cancel the order in time before it is shipped however.

We accept pre orders on fresh vegetables that are delivered weekly.

Next Day Delivery Available

Order before 3pm Mon-Fri or 1pm Sat-Sun.

Weekly Imported Products

Fresh Veg & Fruit Imported Weekly.

International Delivery

We ship worldwide via DHL & DPD

100% Secure Checkout

PayPal / Stripe